Frequently Asked Questions (FAQ)

1. How do I place an order?
To place an order, simply browse our collection, select your desired curtains, choose the size and color, and add them to your cart. Proceed to checkout, enter your shipping details, and complete the payment.

2. Do you offer custom-made curtains?
Yes, we offer custom-made curtains. You can provide your specific measurements and fabric preferences by contacting our customer support team.

3. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment methods.

4. How long does shipping take?
Shipping times vary depending on your location. Standard delivery usually takes 5-10 business days, while express shipping options are available for faster delivery.

5. Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary based on your country.

6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment.

7. What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery. The items must be unused, in their original packaging, and in perfect condition. Custom-made curtains are non-refundable.

8. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service within 7 days of receiving your order. We will arrange a replacement or refund.

9. How do I properly measure for curtains?
To measure correctly, determine the width and height of your window and consider how much coverage you want. You can refer to our detailed measuring guide for assistance.

10. How do I contact customer support?
You can reach our customer support team via email at [email protected], phone at +91 22 2789 1251, or through our live chat on the website.